Public Services

Public Services is responsible for the professional, technical and administrative operation of the Town's public works and public utility services. The Town of Hertford provides water, sewer, and electrical services to its residents. Public Works is also responsible for maintaining the public areas and properties in Town. This includes the parks, streets, sidewalks and public buildings.

To establish utility service and request trash cans, visit our Customer Service Department at Town Hall, 114 W. Grubb Street. Questions about establishing service can be answered by calling Customer service at (252) 426-5311 ext. 1
If you have an emergency regarding your utilities, the after hours number (252) 426-5751

Water Treatment Plant

Harry Sanchez
Sr. Water Treatment Plant Operator
(252) 426-3090, 3086

The Water Plant is responsible for the treatment and distribution of potable water.

Annual Drinking Water Quality Report

2023 Annual Drinking Water Quality Report

2022 Annual Drinking Water Quality Report

2021 Annual Drinking Water Quality Report

2020 Annual Drinking Water Quality Report

2019 Annual Drinking Water Quality Report

Wastewater Treatment Plant & Sewer

Vacant
Wastewater Treatment Plant Superintendent
(252) 426-3099

The Town of Hertford operates its own wastewater treatment plant and sewer treatment plant. Water and sewer service is available to all properties within the Town’s corporate limits and to some areas outside the corporate limits.

2023 Collections System and Wastewater Treatment Plant Performance Report

Plant Performance Report

Electric Division

Garbage Collection

GFL Environmental Office- Elizabeth City
(252) 264-2996

The Town of Hertford provides garbage collection to its residents through a contractor, GFL Environmental, Garbage is collected once per week on Wednesday in a 90-gallon roll out container provided by the Town.

The collection is done using an automated garbage truck that uses a hydraulic arm to pick up and dump the garbage can. Because of this automated process it is necessary to position the garbage can with the wheels opposite the street where the truck can reach the can. Please do not place the can in the street if it interferes with vehicle traffic. The contractor and Town will not pick up any items left by the curb except for yard waste.

If your collection date falls on certain holidays, garbage collection will be delayed. Please consult GFL Environmental for the date of collection or call customer Service at (252) 264-2996. If the truck missed your garbage can, call GFL Environmental at (252) 264-2996 and report your address. Leave the can at the pickup location until it is collected. All garbage must be placed in the can. Do not leave excess garbage on the curb, it will not be picked up.

If your garbage can is damaged please report the damage to GFL Environmental at (252) 264-2996. If it can be repaired GFL Environmental will repair the can but if it cannot be repaired the Town will be notified and the Town will either replace the can or order a new can. If the resident is responsible for damaging the can beyond repair then they may be held responsible for the replacement cost, which is estimated to be $70.00.

Do not place any of the following in the garbage cans:

Yard waste
Paint of chemicals
Pesticides or insecticides
Tires
Motor Oil
Florescent Bulbs

Recycling

The Town of Hertford provides curbside recycling for all businesses and residences. The Town will provide upon request a 60 gallon blue roll out recycling can. The recyclables are collected once per week on Thursdays. All recyclables can be commingled in the recycling container. The collection company will separate them off site. Approved recyclables are:

Newspaper
All office paper
Cardboard
All color glass
Aluminum cans
Steel cans
Some Plastic Containers*

* Only plastic containers where the neck of the container is smaller than the body of the container such as water bottles and soda bottles. Butter tubs and similar containers are not acceptable because their opening is larger than the body of the container. Even though these containers have the recyclable symbol our recycling company does not presently accept their plastic type.

Yard Waste

The Town of Hertford collects yard waste placed at the curb line of the property. The Town is divided into Zones and pickup days are Monday, Tuesday, Wednesday. If your yard waste is not collected within a weeks time, please call customer service at (252) 426-5311. To determine your zone and pickup day, please see the Yard Debris Schedule.

The Town chips tree limbs into mulch. They will accept limbs no larger than 4inches in diameter nor 4 feet in length. When placing yard waste on the curb please separate the material to be chipped from the other yard waste. Do not place any hard objects in with the leaves. The Town uses a vacuum truck to pick up leaves and hard objects mixed within the leaves can damage it. Leaves should be placed separate from other yard waste.

The Town crews will collect normal volumes of yard waste from town properties. The Town reserves the right to charge landowners for volumes of yard waste that exceed “normal volumes”. The Public Services Director will make the determination of what exceeds the normal volume of yard waste and estimate the charge to remove the excess volume.

Contractors who perform yard work and/or cut trees should not leave their cuttings at the curb but should remove them from the area and dispose of them in a proper manner. The Town will not clean up after contractors and the homeowner will be held responsible for the excess debris.

Yard Debris Schedule