The Town’s Public Works Department is located in the old Ice Plant Building at 324 W. Grubb Street. Public Works is responsible for maintaining the public properties in Town. This includes the parks, streets, sidewalks and public buildings. Public Works is also responsible for the Town’s utilities, which include water, sewer, and electrical service.
Public Works Director- Chris Wharton
The Town of Hertford is a Public Power Town and a member of the North Carolina Eastern Municipal Power Agency (NCEMPA). Hertford provides electrical services to all residential and commercial customers within its corporate limits. Service can be established by visiting the Customer Service Department in the Municipal Building at 114 W. Grubb Street. Questions about establishing service can be answered by calling Customer service at 252-426-5311.
Lead Lineman- Hap Ambrose
Water & Sewer Service:
The Town of Hertford operates its own water treatment plant and sewer treatment plant. Water and sewer service is available to all properties within the Town’s corporate limits and to some areas outside the corporate limits. To establish service please visit our Customer Service Department at 114 W. Grubb Street. Questions about establishing service can be answered by calling Customer service at 252-426-5311.
Waste Water Treatment Plant Operator- Chuck Jones
Water Plant Operator- Harry Sanchez
The Town of Hertford provides garbage collection to its residents through a contractor, Waste Industries. Garbage is collected in a 90-gallon roll out container provided by the Town. The collection is once per week on Tuesday if you live west of the railroad tracks or on Wednesday if you live east of the railroad tracks.
The collection is done using an automated garbage truck that uses a hydraulic arm to pick up and dump the garbage can. Because of this automated process it is necessary to position the garbage can with the wheels opposite the street and where the truck can reach the can. Please do not place the can in the street if it interferes with vehicle traffic.
If your collection date falls on certain holidays, garbage collection will be delayed. Please consult this web site for the date of collection or call customer Service at 252-426-5311.
If the truck missed your garbage can, please call Waste Industries at 252-264-2996 and report your address. Leave the can at the pickup location until it is collected.
If your garbage can is damaged please report the damage to Waste Industries at 252-264-2996. If the can be repaired Waste Industries will repair the can but if it cannot be repaired the Town will be notified and the Town will either replace the can or order a new can. If the resident is responsible for damaging the can beyond repair then they may be held responsible for the replacement cost, which is estimated to be $70.00.
Do not place any of the following in the garbage cans:
- Yard waste
- Paint or chemicals
- Pesticides or insecticides
- Motor oil
- Florescent Bulbs
The contractor and Town will not pick up any items left by the curb except for yard waste. Please see the Yard Waste section for the rules governing the collection of yard waste.
Waste Industries Office- Elizabeth City 264- 2996
The Town of Hertford provides curbside recycling for all businesses and residences. The Town will provide upon request a 60 gallon blue roll out recycling can. The recyclables are collected once per week on Thursdays. All recyclables can be commingled in the recycling container. The collection company will separate them off site.
Approved recyclables are:
- All office paper
- All color glass
- Aluminum cans
- Steel cans
- Some plastic containers*
* Only plastic containers where the neck of the container is smaller than the body of the container such as water bottles and soda bottles. Butter tubs and similar containers are not acceptable because their opening is larger than the body of the container. Even though these containers have the recyclable symbol our recycling company does not presently accept their plastic type.
The Town of Hertford collects yard waste placed at the curb line of the property. There is no set day or time that yard waste is collected but we attempt to collect throughout town at least once per week. If your yard waste is not collected within a weeks time, please call customer service at 252-426-5311.
Contractors who perform yard work should not place their cuttings at the curb but should take them with them and dispose of them in a proper manner. Contractors who cut or trim trees should take the cuttings with them and dispose of them properly. The Town will not clean up after contractors.
The Town crews will collect normal volumes of yard waste from town properties. The Town reserves the right to charge landowners for volumes of yard waste that exceeds “normal volumes”. The Public Works Director will make the determination of what exceeds the normal volume of yard waste and estimate the charge to remove the excess volume.
The Town chips tree limbs into mulch. They will accept limbs no larger than 4” in diameter nor 4’ in length. When placing yard waste on the curb please separate the material to be chipped from the other yard waste. Do not place any hard objects in with the leaves. The Town uses a vacuum truck to pick up leaves and hard objects mixed within the leaves can damage it. Leaves should be placed separate from other yard waste.
Utility Bill Payment:
The Town of Hertford wants to treat its citizens in a fair and indiscriminate manner, while recognizing the distinct needs and requirements of each customer. To provide some uniformity of service, the town has adopted a customer service policy. This most recently adopted version of the Customer Rules and Regulations policy will serve as a reasonable response to customer needs while meeting the requirements of good business practices for the Town.
Ultimately, the Town Manager accepts the responsibility as the final authority on this policy. However, every customer has the right to appeal that decision to the Town Council.
For questions about utility bill payment please review the information within the Customer Service Policy.